Terms & Conditions
Last Updated: June 20, 2026
Welcome to Javabica Coffee. By accessing our website or placing an order through our online store, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.
1. General
These Terms & Conditions govern the use of the Javabica Coffee website and all purchases made through it. We reserve the right to modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes.
2. Products
We strive to ensure all product descriptions, images, pricing, and availability are accurate. However, coffee is a natural agricultural product and variations in flavor, aroma, appearance, and characteristics may occur between origins, harvests, and production batches.
Product images are for illustrative purposes only and may differ slightly from the product received.
3. Orders
All orders are subject to acceptance and product availability.
Javabica Coffee reserves the right to refuse, cancel, or limit any order for reasons including but not limited to:
- Product unavailability
- Pricing or technical errors
- Suspected fraudulent activity
- Violation of these Terms & Conditions
If an order is cancelled after payment has been received, a full refund of the cancelled order will be issued.
4. Pricing & Payment
All prices displayed on the website are in Indonesian Rupiah (IDR) unless otherwise stated.
Prices may be updated at any time without prior notice. The applicable price will be the price displayed at checkout when the order is placed.
Orders will only be processed once full payment has been successfully received.
5. Shipping & Delivery
Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
Delivery times are estimates only and may vary due to courier delays, customs procedures, weather conditions, public holidays, or other circumstances beyond our control.
Customers are responsible for providing accurate shipping information. Javabica Coffee is not responsible for delays, losses, or additional costs arising from incorrect shipping details.
Risk of loss and ownership of products passes to the customer upon delivery.
For international orders, customers are responsible for any applicable import duties, taxes, customs fees, and regulatory charges imposed by the destination country.
Customers should inspect their order immediately upon delivery and report any issues within 24 hours.
6. No Refund Policy
Due to the perishable nature of our products, all sales are final.
Javabica Coffee does not offer refunds, returns, or exchanges for:
- Change of mind
- Personal taste preferences
- Incorrect orders placed by the customer
- Products that have been opened, consumed, or improperly stored
7. Damaged or Incorrect Products
Customers may request a replacement only if the product was damaged during transit, or an incorrect product was delivered.
There are 2 ways to submit a return request:
-
For logged-in customers
Customers can submit a return request directly by clicking the “Return” button in Order History. -
For guest customers (orders placed without an account)
Customers can submit a return request by contacting the Javabica Coffee team via email adminsales@javabica.com or via whatsapp
Claims must be submitted within 24 hours of delivery and include:
- Order number
- Description of the issue
- Clear photographs showing the damage or error
Claims submitted after 24 hours may not be accepted.
If a claim is approved, Javabica Coffee may provide a replacement product at its sole discretion. Refunds will not be provided except where required by applicable law.
8. Green Coffee Purchases
Green coffee is a natural agricultural product and may vary in screen size, density, moisture content, color, and cup profile.
All descriptions, tasting notes, and quality information are provided as guidance only and do not constitute a guarantee of performance or suitability for a specific purpose.
Customers are responsible for evaluating green coffee prior to commercial use.
9. Intellectual Property
All content on this website, including text, graphics, logos, images, packaging designs, product names, and other materials, is the property of Javabica Coffee and may not be copied, reproduced, distributed, or used without prior written permission.
10. User Reviews & Content
By submitting reviews, photographs, testimonials, comments, or other content to Javabica Coffee, you grant us the right to use, reproduce, publish, and display such content for marketing and business purposes.
We reserve the right to remove any content that is unlawful, misleading, offensive, or otherwise inappropriate.
11. Limitation of Liability
To the maximum extent permitted by law, Javabica Coffee shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid by the customer for the relevant order.
12. Privacy
Any personal information collected through our website will be handled in accordance with our Privacy Policy and used solely for purposes including order fulfillment, customer support, account management, and business communications.
13. Force Majeure
Javabica Coffee shall not be liable for delays or failures resulting from events beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, transportation disruptions, internet outages, pandemics, or failures of third-party service providers.
14. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of Indonesia.
Any dispute arising from these Terms & Conditions or the use of this website shall be subject to the exclusive jurisdiction of the courts of Indonesia.